Aviva Life Insurance Claim Settlement Ratio

As per IRDAI annual report, the latest claim settlement ratio of Aviva Life Insurance is 96.06% for the Financial Year 2018-19.

Life Insurer Claims pending at the start of the period Claims Intimated
(FY 2017-18)
Total Claims (Claims Pending+Claims Intimated) Claims Paid
(FY 2017-18)
(FY 2017-18)
Aviva Life 7 1111 1118 1056 94.45%
  • The claim settlement ratio of 94.45% is the indicator of the number of death claims settled by Aviva Life Insurance against the total claims 1118 reported for the FY 2017-18.
  • Rs 97.68 crores has been paid as the claim amount against 1056 claims reported in the FY 2017-18 by Aviva Life Insurance Company.
  • 54 claims have been rejected, resulting in Claim Repudiation of 4.83% for the FY 2017-18.
 Past 5 years CSR Trends for Aviva Life Insurance Co.

Consistency to maintain a higher claim settlement ratio is considered to be good. Past claims settlement ratio trends will reveal the consistency and inclination of the Aviva Life Insurance Co. towards the settlement of death claims.

Let’s go through the past 5 years’ CSR trend of Aviva Life Insurance Company.

Financial Year Claim Settlement Ratio (%)
2014-15 83.07%
2015-16 81.97%
2016-17 90.6%
2017-18 94.45%
2018-19 96.06%

Aviva Life Rank in Claim Settlement among other Life Insurers

CSR rank signifies the position where Aviva Life Insurance Company lies, with respect to other life insurers in the industry from the financial year 2014-15 to 2018-19. The claim settlement percentage attained by Aviva Life Insurance Co. is the basis of the rank identified in the respective financial years.

Aviva Life Insurance Claim Settlement Ratio Ranking

How Claim Settlement Ratio (CSR) is measured?

The Claim Settlement Ratio is expressed as the number of claims settled divided by the total number of claims reported in a given financial year, including the claims outstanding at the beginning of the financial year. The claim settlement ratio is expressed in percentage which is helpful for comparing the claim settlement data by the customer across insurers. The claim settlement ratio is calculated for every financial year.

Claim Settlement Ratio = Total claims settled / Total claims received
where, Total Claims received = (Claims reported in the financial year + claims pending at the start of the year)

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