IRDAI Latest Claim Settlement Ratio (CSR) 2017-18

The insurance regulator IRDAI, recently has published its Annual Report for the Financial Year 2016-17. The report also throws light on the “Claim Settlement Ratio” of the insurance companies in India.

What is Claim Settlement Ratio (CSR)?

As the name suggests, Claim settlement ratio is the percentage of claims settled by the insurance company out of the total claims reported in a given financial year. It is a ratio derived as Death claims settled over claims reported.

Claim Settlement Ratio = Total claims settled / Total claims received*
Where Total Claims received * =  Claims reported in the financial year plus claims pending at the start of the year

The claim settlement ratio (CSR) is not for a particular type of insurance plan like CSR of a term plan or unit linked insurance plan rather it is a claim settlement ratio based on cumulative death claims received by the insurance company for individual life insurance policies. Claim Settlement Ratio of the insurers above 95% is considered exceptional and claim settlement ratio above 90% is considered good to go with.

Claim Settlement Ratio for the Financial Year 2017-18

Life Insurers Claims Pending at the start of the period Claims Intimated
(FY 2016-17)
Total Claims (Claims Pending + Claims Intimated) Claims Paid
(FY 2016-17)
(FY 2017-18)
Max Life 3 10329 10332 10152 98.26
LIC 3203 735879 739082 724596 98.04
Tata AIA 0 2850 2850 2793 98.00
ICICI Prudential 36 11423 11459 11216 97.88
HDFC Life 79 12645 12724 12421 97.80
Bharti Axa 34 854 888 860 96.85
Exide Life 0 3357 3357 3250 96.81
SBI Life 298 17312 17610 17027 96.76 
DHFL Pramerica 6 586 592 572 96.62
Birla Sunlife 48 5443 5491 5292 96.38
Aegon Life 5 583 588 571 95.67
Edelweiss Tokio Life 0 189 189 180 95.24
Canara HSBC OBC 1 836 837 797 95.22
Reliance Life 35 8952 8987 8553 95.17
Aviva 7 1111 1118 1056 94.45
Bajaj Allianz 63 14252 14315 13176 92.04
Future Generali 17 1274 1291 1202 93.11
IDBI Federal 7 1154 1161 1068 91.99
Kotak Life 19 3055 3074 2881 93.72
PNB MetLife 108 3981 4089 3726 91.12
Star Union Life 19 1222  1241 1145  92.26
India First 29 1781 1810 1626 89.83
Sahara Life 26 646 672 556 82.74
Shriram Life 293 2853 3146 2524 80.23
Industry Figures 4145 843841 847986 828314 93.07%

Key Findings:

  • There are fourteen life insurance companies which makes up to the top Life insurers with more than 95% Claim Settlement Ratio which are Max Life (98.26% with highest claim settlement ratio) followed by LIC (98.04%), Tata AIA Life (98.00%), ICICI Prudential Life (97.88%), HDFC Life (97.80%), Bharti AXA Life (96.85%), Exide Life (96.81%), SBI Life (96.76%), DHFL Pramerica Life (96.62%), Aditya Birla Sun life (96.38%), Aegon Life (95.67%), Edelweiss Tokio Life (95.24%), Canara HSBC OBC Life (95.22%) and Reliance Life (95.17%).
  • There are seven life insurance companies having Claim settlement ratio (CSR) greater than 90% and less than 95%. Such life insurance companies are Aviva Life, Bajaj Allianz Life, Future Generali Life, IDBI Federal Life, Kotak Mahindra Life, PNB Met Life and Star Union Dai-ichi Life.
  • For the financial year 2016-17, the life insurance companies collectively had settled 8.28 lakhs claims on individual policies, disbursing Rs 14,623.82 crore as total payout. The number of claims repudiated/rejected was 9,286 in number amounting to Rs 532.21 crore collectively.
  • For private insurance companies, settlement ratio had gone up by 1.52% at 95.24% during the financial year 2017-18 compared to 93.72% during the previous year. The repudiation came down to 3.97% in the year 2017-18 compared to the 4.85% in the previous year.

Why it is Important to Check CSR before you Buy a Life Insurance Policy?

Settlement of Claim is one of the most important services which is provided by an insurance company. The fundamental of buying a life insurance policy is with an intent to provide the financial security to the family of the life insured as discussed earlier. Financial security comes into picture in the case of an untimely or unfortunate demise of the life insured. Settlement of death claim by the insurance company is the most important and essential event in the times of distress for the family members of the deceased.

That’s why knowing the reliability of a company regarding its claim settlement is very much necessary. This index determines the claim settlement capacity of the life insurance company. Claim Settlement Ratio is an indicator about the insurance company’s approach towards  the settlement of reported death claims. Higher the claim settlement ratio, the greater are the chances of settlement of claim. Also, it depicts good reputation regarding the claims processing. Higher the claim settlement ratio, better is the insurance company.

Higher the claim settlement ratio, the more favorable it would be for the policyholder. That’s why one should always look for a Claim Settlement Ratio figure before buying a life insurance policy. However, this is one of the factors to be looked upon before buying a life insurance policy and must be compiled with other important things to finalize the insurance plan and insurance company.

Key Important Things Regarding Claim Settlement Ratio (CSR):

  • The Claim settlement ratio is not for a particular type of product. It is a common death claim settlement ratio. But for the life insurance products like Term Plan, looking at a claim settlement ratio is all the more important as pure Term Plan offers only death benefit.
  • Higher claim settlement ratio depicts the greater settlement of death claims by the insurance company out of the total death claims reported. Higher the number of CSR better are the prospects and likelihood of the settlement of a death claim by the insurer. Lower claim settlement ratio implies that the insurer has rejected a large number of claims out of the total reported.
  • Claim Settlement Ratio for the current financial year is certainly important to look upon. But the past trends of claim settlement ratio are also imperative to be considered to judge the consistency of the insurance company. (see the last 5 years Claim settlement ratios of the Life Insurance Companies)
  • The claim settlement ratio is an important factor to consider before you buy a life insurance plan, but overlooking other important things is not prudent. It is important to give due weightage to the plan features, benefits, policy wordings, inclusions & exclusions, etc.
  • Claims can be rejected based on the wrong information provided by the policyholder at the inception stage. One should always provide the factual data to the insurance company. The insurance company is not always responsible for rejection of claim as there are many cases of impersonation, misrepresentation and fraud claims.
  • The claim settlement ratio could be lower for the new entrants in the industry as they have limited business initially and death claims are very less to be reported which could lead to low claim settlement ratio.

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